Switched to G Suite for Business But Now I’m Not Receiving My Website’s Contact Form Submissions

by | Jan 8, 2019 | business tools, email, G Suite, Google | 0 comments

So, I recently switched my partner’s and my business email accounts to G Suite and discovered that website contact form submissions were not reaching the designated inbox, even though I was able to send and receive other emails to our new G Suite accounts with no problem. After verifying everything was good on the backend of our websites, I searched and had a tough time finding anything that was able to solve the problem, but after some digging into the G Suite admin console, I was able to discover and fix the problem myself. If you’ve recently switched to G Suite, no longer receiving your website’s contact submission forms, and have tested other methods with no luck, you may need to change your spam settings in G Suite. Here’s how…

  1. Sign into your G Suite account thru Google’s general sign-in button, or via your G Suite admin console at admin.google.com.
  2. Click on the Goolge Apps icon , select Groups, then click My groups.
  3. Click Manage under the affected email (group) account.
  4. In the left-hand side navigation pane, click Settings and then Moderation.
  5. In the Spam messages dropdown menu, select the option Skip the moderation queue and post to the group, then click Save near the top of the screen.
  6. Complete and submit a test form submission from your website and check your G Suite mail to verify the test form submission was delivered to your inbox.

Voila!

I hope this short guide was helpful in receiving website contact form submissions to your new G Suite email.

This article originally appeared on my personal site, shawntiamiddleton.info.

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